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๐Ÿ—ผ Paris ๐Ÿ“ฑ Mobile Plan

๐Ÿ’” Cancel Your French Mobile Plan Online in 5 Minutes (even Free ๐Ÿ˜‰)





Cancelling your French mobile plan has never been that easy and fast. In this article, we will see how to proceed to cancel them online easily without any letter to send (even for free logo ๐Ÿ˜‰). Let’s go!

๐Ÿ‘จโ€๐Ÿซ The Step-By-Step Process

Now, you will need to answer a few questions so I can show you the step-by-step process to cancel online in 5 minutes your mobile plan in France with Bouygues Telecom (B&You), Red by SFR, Sosh, Free, and Lyca Mobile. Let’s go!

๐Ÿ“ฑSelect the mobile carrier you want to cancel
bouygues telecom logo (B&You)
red by sfr logo
sosh logo
free logo
lyca mobile logo
๐Ÿ’” Select why you want to cancel
๐Ÿ”€ I will subscribe to a new French mobile carrier and I want to keep my current French phone number
โŒ I don’t need my French phone number anymore
๐Ÿ”€ Keep your phone number with your new mobile carrier and cancel your old mobile plan

You will be able to launch easily the procedure to transfer your French phone number to a new mobile carrier, with the RIO code. Here are the steps to follow:

  1. ๐Ÿ”ข Get the RIO code:
    • ๐Ÿ“ž Call 3179 from France, with the French mobile phone number you want to keep.
    • ๐Ÿ—ฃ๏ธ Let the automatic voice talk for 30 seconds. You can then hang up.
    • ๐Ÿ’ฌ An SMS with the RIO code will be sent to the French mobile phone number you want to keep.

โ„น๏ธ If you are abroad, you will have to contact customer support online to get your RIO code.

  1. ๐Ÿ›’ Fill in the RIO code in the website/shop where you want to subscribe to a new mobile plan:
    • In the cart section, with the new mobile plan in it, you will be able to check that you want to keep your mobile phone (“Je conserve mon numรฉro mobile” or similar in French)
    • Fill in the phone number you want to keep
    • Fill in the RIO code you received in Step 1
  2. ๐Ÿ˜Œ After the subscription, you don’t need to do anything, the new mobile carrier will take care of everything in a few days:
    • send you the SIM card with a provisional mobile phone number
    • transfer your mobile phone number from the previous carrier into the new SIM card, in a few days
    • cancel for you the mobile plan subscribed to your old mobile carrier
  3. ๐ŸŽ‰ That’s it!
โŒ Cancel your mobile plan and phone number

If you don’t need your French mobile phone number anymore, you can cancel your mobile plan online easily:

  1. Connect to the Bouygues Telecom customer portal
  2. For the phone number you want to cancel, click on “Mon forfait” (or it is automatically selected if you only have one phone number with Bouygues Telecom)
  1. Go to the bottom of the page and click on “Vous nโ€™avez plus besoin de votre ligne ?
  1. Click on “Rรฉsilier ma ligne
  1. Click on “Je souhaite rรฉsilier
  2. Your mobile plan and phone number will be cancelled in 10 days minimum.
  3. ๐ŸŽ‰ That’s it!
๐Ÿ’” Select why you want to cancel
๐Ÿ”€ I will subscribe to a new French mobile carrier and I want to keep my current French phone number
โŒ I don’t need my French phone number anymore
๐Ÿ”€ Keep your phone number with your new mobile carrier and cancel your old mobile plan

You will be able to launch easily the procedure to transfer your French phone number to a new mobile carrier, with the RIO code. Here are the steps to follow:

  1. ๐Ÿ”ข Get the RIO code:
    • ๐Ÿ“ž Call 3179 from France, with the French mobile phone number you want to keep.
    • ๐Ÿ—ฃ๏ธ Let the automatic voice talk for 30 seconds. You can then hang up.
    • ๐Ÿ’ฌ An SMS with the RIO code will be sent to the French mobile phone number you want to keep.

โ„น๏ธ If you are abroad, you will have to contact customer support online to get your RIO code.

  1. ๐Ÿ›’ Fill in the RIO code in the website/shop where you want to subscribe to a new mobile plan:
    • In the cart section, with the new mobile plan in it, you will be able to check that you want to keep your mobile phone (“Je conserve mon numรฉro mobile” or similar in French)
    • Fill in the phone number you want to keep
    • Fill in the RIO code you received in Step 1
  2. ๐Ÿ˜Œ After the subscription, you don’t need to do anything, the new mobile carrier will take care of everything in a few days:
    • send you the SIM card with a provisional mobile phone number
    • transfer your mobile phone number from the previous carrier into the new SIM card, in a few days
    • cancel for you the mobile plan subscribed to your old mobile carrier
  3. ๐ŸŽ‰ That’s it!
โŒ Cancel your mobile plan and phone number

If you don’t need your French mobile phone number anymore, you can cancel your mobile plan online easily:

  1. Connect to the RED by SFR customer portal or the mobile application RED & Moi
  2. Chat with customer support and ask for the cancellation of your mobile plan.
  3. You will then receive a confirmation SMS of your mobile plan cancellation in 2 working days, then you will receive an email.
  4. Your mobile plan and phone number will be cancelled in 10 days minimum.
  5. ๐ŸŽ‰ That’s it!

If you want to know more, you can check the official page.

๐Ÿ’” Select why you want to cancel
๐Ÿ”€ I will subscribe to a new French mobile carrier and I want to keep my current French phone number
โŒ I don’t need my French phone number anymore
๐Ÿ”€ Keep your phone number with your new mobile carrier and cancel your old mobile plan

You will be able to launch easily the procedure to transfer your French phone number to a new mobile carrier, with the RIO code. Here are the steps to follow:

  1. ๐Ÿ”ข Get the RIO code:
    • ๐Ÿ“ž Call 3179 from France, with the French mobile phone number you want to keep.
    • ๐Ÿ—ฃ๏ธ Let the automatic voice talk for 30 seconds. You can then hang up.
    • ๐Ÿ’ฌ An SMS with the RIO code will be sent to the French mobile phone number you want to keep.

โ„น๏ธ If you are abroad, you will have to contact customer support online to get your RIO code.

  1. ๐Ÿ›’ Fill in the RIO code in the website/shop where you want to subscribe to a new mobile plan:
    • In the cart section, with the new mobile plan in it, you will be able to check that you want to keep your mobile phone (“Je conserve mon numรฉro mobile” or similar in French)
    • Fill in the phone number you want to keep
    • Fill in the RIO code you received in Step 1
  2. ๐Ÿ˜Œ After the subscription, you don’t need to do anything, the new mobile carrier will take care of everything in a few days:
    • send you the SIM card with a provisional mobile phone number
    • transfer your mobile phone number from the previous carrier into the new SIM card, in a few days
    • cancel for you the mobile plan subscribed to your old mobile carrier
  3. ๐ŸŽ‰ That’s it!
โŒ Cancel your mobile plan and phone number

If you don’t need your French mobile phone number anymore, you can cancel your mobile plan online easily:

  1. Go to the Sosh customer portal
  2. Login
  3. Click on “Gรฉrer votre offre
  1. Go to the bottom of the page and click on “Rรฉsilier votre offre
  1. Go to the bottom of the page and click on “Rรฉsilier votre forfait en ligne
  1. Follow the instructions
  2. Your mobile plan and phone number will be cancelled in 10 days minimum.
  3. ๐ŸŽ‰ That’s it!
๐Ÿ’” Select why you want to cancel
๐Ÿ”€ I will subscribe to a new French mobile carrier and I want to keep my current French phone number
โŒ I don’t need my French phone number anymore
๐Ÿ”€ Keep your phone number with your new mobile carrier and cancel your old mobile plan

You will be able to launch easily the procedure to transfer your French phone number to a new mobile carrier, with the RIO code. Here are the steps to follow:

  1. ๐Ÿ”ข Get the RIO code:
    • ๐Ÿ“ž Call 3179 from France, with the French mobile phone number you want to keep.
    • ๐Ÿ—ฃ๏ธ Let the automatic voice talk for 30 seconds. You can then hang up.
    • ๐Ÿ’ฌ An SMS with the RIO code will be sent to the French mobile phone number you want to keep.

โ„น๏ธ If you are abroad, you will have to contact customer support online to get your RIO code.

  1. ๐Ÿ›’ Fill in the RIO code in the website/shop where you want to subscribe to a new mobile plan:
    • In the cart section, with the new mobile plan in it, you will be able to check that you want to keep your mobile phone (“Je conserve mon numรฉro mobile” or similar in French)
    • Fill in the phone number you want to keep
    • Fill in the RIO code you received in Step 1
  2. ๐Ÿ˜Œ After the subscription, you don’t need to do anything, the new mobile carrier will take care of everything in a few days:
    • send you the SIM card with a provisional mobile phone number
    • transfer your mobile phone number from the previous carrier into the new SIM card, in a few days
    • cancel for you the mobile plan subscribed to your old mobile carrier
  3. ๐ŸŽ‰ That’s it!
โŒ Cancel your mobile plan and phone number

๐Ÿ’ก Since June 2023, you can cancel your Free mobile plan online easily.

๐Ÿพ No need to send a cancellation letter anymore.

If you don’t need your French mobile phone number anymore, you can cancel your mobile plan online easily:

  1. Go to this page dedicated to cancel Free mobile plans:
    https://mobile.free.fr/account/resilier-mon-compte
Free cancel mobile
  1. Login
  2. You will see a page where you will need to:
    • Check the contact email
    • Set the cancellation date which should be between 10 and 60 days following the date you start the cancellation procedure.
  1. Click on “Continuer”
  2. Your mobile plan and phone number will be cancelled on the set cancellation date.
  3. ๐ŸŽ‰ That’s it!
๐Ÿ’” Select why you want to cancel
๐Ÿ”€ I will subscribe to a new French mobile carrier and I want to keep my current French phone number
โŒ I don’t need my French phone number anymore
๐Ÿ”€ Keep your phone number with your new mobile carrier and cancel your old mobile plan

You will be able to launch easily the procedure to transfer your French phone number to a new mobile carrier, with the RIO code. Here are the steps to follow:

  1. ๐Ÿ”ข Get the RIO code:
    • ๐Ÿ“ž Call 3179 from France, with the French mobile phone number you want to keep.
    • ๐Ÿ—ฃ๏ธ Let the automatic voice talk for 30 seconds. You can then hang up.
    • ๐Ÿ’ฌ An SMS with the RIO code will be sent to the French mobile phone number you want to keep.

โ„น๏ธ If you are abroad, you will have to contact customer support online to get your RIO code.

  1. ๐Ÿ›’ Fill in the RIO code in the website/shop where you want to subscribe to a new mobile plan:
    • In the cart section, with the new mobile plan in it, you will be able to check that you want to keep your mobile phone (“Je conserve mon numรฉro mobile” or similar in French)
    • Fill in the phone number you want to keep
    • Fill in the RIO code you received in Step 1
  2. ๐Ÿ˜Œ After the subscription, you don’t need to do anything, the new mobile carrier will take care of everything in a few days:
    • send you the SIM card with a provisional mobile phone number
    • transfer your mobile phone number from the previous carrier into the new SIM card, in a few days
    • cancel for you the mobile plan subscribed to your old mobile carrier
  3. ๐ŸŽ‰ That’s it!
โŒ Cancel your mobile plan and phone number

If you don’t need your French mobile phone number anymore, you can cancel your auto-renewed mobile plan online easily:

  1. Go to this Lyca Mobile customer portal
  2. Login
  3. Cancel the auto-renewed mobile plan
  4. ๐ŸŽ‰ That’s it!

๐Ÿ’ก Even though you cancel the mobile plan, the phone number is still active and will be cancelled after 3 months of inactivity.

Conclusion

If you want to know more about the best mobile plans in France, you can read this article:

13 replies on “๐Ÿ’” Cancel Your French Mobile Plan Online in 5 Minutes (even Free ๐Ÿ˜‰)”

Brilliant – thank you so much fo this. We have had difficulty cancelling our plan as we live in Australia. We sent the letter by registered post but Free still did not terminate our contract. We received instant confirmation of them registering our termination.

Hi Leigh,

Happy that it helped ๐Ÿ˜Š. Free introduced the online cancelling in June 2023 ๐Ÿ˜ฎโ€๐Ÿ’จ.

Interesting! Do you know if the termination page is a new thing for Free Mobile? About 6 months ago, I had to cancel my Free Mobile phone plan (sans engagement) and they required me to send a letter by mail to them.

I plan on returning back to France and would do Free Mobile again if the cancellation process is not such a headache.

Hi!

Yes it is totally a new thing, they (finally) released that in June 2023 because there were a law to enforce easy cancellation process. I read so many complaints about Free cancellation process, people will be relieved when they will know ๐Ÿ˜›
If you come back to France, you can check my article about the best mobile plans in France ๐Ÿ˜‰

Hi Paul,
Thank you so much for your guide.
Finally, some info on how to cancel the Free mobile plan without having to call, send a letter, a hack to port out the number…

It’s not even easy to find this page on their web site or portal. You’re a genius, how did you even find this cancellation page?

Love your work!

Hi Syd,
Yes, I don’t know why they make it difficult when at the same time, they claim to be no-commitment plans only ๐Ÿ˜….
It was announced last year, just because the French government forced it.
At least, it saves you a bunch of time ๐Ÿ˜.
For the other articles, don’t hesitate to comment if you have some feedback ๐Ÿ˜‰

I was in France last month and bought a 30 day SIM card at a Free store. The Free employee set it up for us and he told us that it was only for 30 days. It was not a monthly plan. A few days ago, I got an email from Free telling me that โ€œYour Free mobile plan
has been terminated.โ€ However, this morning my credit card was charged by Free for another month. I followed your link to terminate the plan online but when I signed in, it said โ€œthis line is terminated.โ€ However, there was also a new charge on their website. Apparently they know that it is terminated but they are still charging me. I have learned not to use a credit card for SIM cards in Europe. Next time I will pay cash.

Hello Viktor,
It is weird, because I never had this kind of issue when I use this 1-month option.
โš ๏ธ if you make communication outside the scope of the plan, you will be charged accordingly.
Did you call or send a message abroad which was not included in the plan?
Did they charge the price of the plan, or a number which doesn’t match the monthly price?

I made some WiFi calls to the US and I texted to the US. I bought the 30 day SIM card. As I recall, it had 150 gigabytes of data. I think it also had free calls and texts to the USA. It was 19.99 euros which included 10 euros for the SIM card. If I wanted another month, I think it would be 9.99 euros. My problem is that they have sent me an email that the plan has been terminated and when I sign in, it says that the line was terminated. Because it is listed as terminated, I canโ€™t cancel the plan. Thanks for your assistance. Your website is great!

If you took the 19.99โ‚ฌ plan, the text to the US is not included (if not iMessage), so you might have been charged for that.
In the case you take the 1-month plan, the plan was terminated automatically, so no need to do what was described in the article.
Thanks for your feedback about my website ๐Ÿ™‚

If you think the money they took is unfair, after checking the final invoice, you can ask assistance on:

Facebook
Twitter
Whatsapp (check on the customer portal

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